6 Best Ways to Work with MSP for Smaller Companies in 2024

For smaller companies seeking to optimize their IT infrastructure without in-house expertise, Managed Service Providers (MSPs) offer a valuable solution. MSPs are professional IT service providers that can assist in managing and supporting various aspects of a company’s technology needs.

This article aims to explore the best ways for smaller companies to work with an MSP effectively.

What Is an MSP?

What Is an MSP?

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An MSP, or Managed Service Provider, is a professional IT service provider offering numerous services to help manage and support a company’s technology needs. These services include network monitoring, cybersecurity, data backup, cloud computing, software management, and IT consulting.

For smaller companies, MSPs are like having a dedicated IT department without the hefty price tag. They care for your technology needs, from troubleshooting to managing your systems, so you can focus on growing your business.

Looking out for reliable MSPs like https://dtsolutions.com/ can help you streamline operations, improve security, and provide expert support for all your technology needs. Plus, they bring the latest industry knowledge and offer outsourced IT services.

Here is a map link to Delval Technology Solutions, should you need help with reaching out to them:

How to Partner with an MSP

Here are the best considerations for smaller companies when partnering with an MSP:

1. Identify IT Needs and Goals

Identify IT Needs and Goals

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Before working with an MSP, it is crucial to understand what your company truly needs. You need to understand the IT challenges you currently face and clearly understand your budget and how much you can allocate towards getting the IT support you need. This will set realistic expectations and narrow down your options.

Identifying your current challenges will help you communicate them to potential MSPs, ensuring they have the skills to handle your specific tech troubles.

Take a moment to define what you want to achieve in the short and long term. It is improving system security or implementing a disaster recovery plan. Whatever it is, having clear goals will guide your search for an MSP that can turn those dreams into reality.

2. Evaluate and Select the Right MSP for Your Company

Research for MSPs with experience in your industry and positive reviews from clients. Shortlist a few that catch your eye and remember to trust your gut. You will partner with them, so you want it to feel right. Ensure to know the type of MSP you need.

After that, schedule interviews to chat with potential MSPs and ask them questions like how they handle emergencies and their response time. Do not forget to request proposals to compare services and prices.

3. Establish Good Communication and Collaboration with Your MSP

Establish Good Communication and Collaboration with Your MSP

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Working with an MSP is like having a long-distance relationship, minus the romantic dinners and snuggly moments. The key to making it work is setting clear expectations from the start. Let your MSP know what you need, how you want things done, and the level of communication you expect. If you are an email or Slack enthusiast, you can express your preference and establish the best channels to keep the communication flowing smoothly.

For your MSP relationship to flourish, regular check-ins and progress updates are a must. Consider it your MSP’s version of a progress report, except without the red pen and stern-faced teacher. These check-ins help you stay in the loop, address concerns, and track progress. It is like constantly checking your IT services, ensuring everything runs smoothly. Plus, it allows you to impress your MSP with your witty banter and charm.

4. Collaborate with Your MSP to Create a Strategic IT Roadmap

Collaboration helps to maximize the value of your MSP services. When you partner with a Managed Services Provider, it is not just about handing over the reins of your IT operations—it is about working together to create a roadmap for the future. This means sitting down with your MSP and having open and honest discussions about your business goals and how technology can help you achieve them.

By collaborating on a strategic IT roadmap, you can ensure that your IT services align with your overall business strategy. Your MSP can bring valuable insights and expertise, helping you make informed decisions about technology investments and upgrades.

Together, you and your MSP can plan for the future, ensuring that your IT infrastructure is scalable and adaptable to meet the changing needs of your business. This collaborative approach allows you to leverage the knowledge and experience of your MSP to create a roadmap that sets your company up for long-term success. You can ensure your technology aligns with your business objectives, providing the support and innovation needed to drive your company forward.

Creating a strategic IT roadmap with your MSP is not just a one-time event – it is an ongoing process that requires regular communication and collaboration. By maintaining an open dialogue with your MSP, you can continuously evaluate and adjust your IT roadmap to ensure it remains aligned with your business goals.

5. Ensure Data Security and Compliance with the Help of an MSP

Ensure Data Security and Compliance with the Help of an MSP

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Data security is no laughing matter. With cyber threats lurking around every digital corner, it is crucial to assess the risks and vulnerabilities that can compromise your precious data. Collaborate with your MSP to conduct a thorough assessment.

Identify potential weaknesses, develop a plan to mitigate risks, and fortify your defenses like a medieval castle protecting its treasures. This is important for outsmarting cyber criminals and keeping your data safe and sound.

Once you have assessed the risks, work hand in hand with your MSP to establish policies and procedures to ensure your data remains in the Fort Knox of digital fortresses.

6. Track Key Performance Indicators and Metrics

Tracking progress is essential in assessing the success of your MSP partnership. Keep an eye on key performance indicators and metrics that matter to your business, like response time, system uptime, and customer satisfaction. Regularly monitor these metrics and adjust as needed to ensure your MSP is delivering the goods.

Communication is the backbone of any successful relationship, and your MSP partnership is no exception. Periodic evaluations and feedback sessions allow you to converse openly and honestly with your MSP.

Discuss what is working well, address concerns, and brainstorm ways to improve the partnership. Remember not to be shy about sharing your thoughts and feelings. Your MSP will appreciate your candidness and the opportunity to make things even more fabulous.


Working with an MSP can significantly benefit smaller companies seeking to optimize their IT operations. Following the best practices outlined in this article, companies can establish a successful partnership with an MSP, ensuring effective communication, proactive management, data security, and continuous evaluation.

Using the service and resources of an MSP allows smaller companies to focus on their core business while enjoying improved IT performance and support. The collaboration between smaller companies and MSPs can enhance efficiency, productivity, and growth in technology-driven businesses.